Shipping Policy

Last updated: August 8, 2026

Thank you for shopping with Nuvli. We’re committed to getting your order to you as quickly and reliably as possible.

Order Processing

Orders are typically processed within 1–3 business days after they are placed. Orders placed on weekends or holidays will begin processing on the next business day.

During periods of high order volume, product launches, promotions, or holidays, processing times may be slightly longer.

Shipping & Delivery

Estimated delivery times are generally 3–7 business days after your order has been processed and shipped.

Delivery estimates are provided as a guideline and are not guaranteed. Shipping delays may occasionally occur due to carrier delays, severe weather, holidays, high shipping volumes, or other circumstances outside of Nuvli’s control.

Available shipping options and any applicable shipping charges will be displayed at checkout before you complete your purchase.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation with tracking information when available.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Nuvli is not responsible for orders delivered to an incorrect address provided by the customer.

Lost, Stolen, or Missing Packages

If your tracking information shows that your package was delivered but you cannot locate it, please check around your property and with household members or neighbors who may have received the package.

If you still cannot locate your order, please contact the shipping carrier and then contact Nuvli so we can assist you with the next steps.

Nuvli is not responsible for packages that are lost or stolen after confirmed delivery. However, we will make reasonable efforts to help customers resolve shipping issues with the carrier.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible after delivery. Include your order number and photos of the damaged package and product so we can review the issue and determine the appropriate resolution.

International Shipping

At this time, Nuvli ships within the United States only.

Questions

If you have questions about your order or shipping, please contact Nuvli through the contact information provided on our website.